Delivery Information

Delivery Charges

All orders under $100 including GST incur a flat freight fee of $14.95 Australia wide.

Shipping is free to any location within Australia for orders over $100.

Please note this excludes uniform programs.

LOD Workwear reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.

Pickup is also available if you are in Melbourne and are within distance of our showroom in Braeside or Port Melbourne.

Delivery Times

All orders on this website are processed within 24 hours (during weekdays). If there are any unforeseeable delays, you will be contacted by our customer service team.

Delivery is normally 7-10 working days, although many orders are shipped quicker than this. if you have a delivery time requirement, please contact us and we can clearly indicate whether we can meet your deadline.

Orders will be shipped to you by Startrack, or where more appropriate, a Courier Service of our choosing.

Orders sent with Startrack will be through Express satchels or road freight depending on the size of the order. 

With Startrack we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm.

If no-one is present to accept delivery a slip will be left in the mail box so that you can contact the relevant Australia Post Office to arrange collection of your package or if you have advised an Authority to leave it will be left in a safe place.

PLEASE NOTE.

  1. Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.

With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no one is present to accept the delivery a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.

Title and risk of loss to all products will pass to you on delivery.

Products Damaged in Transit

All orders are delivered by Startrack or by our nominated Courier Service which is an independent courier company. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.

Startrack satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.