FAQ's

Frequently Asked Questions
  1. How do I contact LOD Workwear?

Email: sales@lodworkwear.com.au

PHONE Toll Free 1300 29 29 30 (8:30am to 5pm Monday - Friday AEST)

Or visit our Contact Us page.

  1. Can I order from LOD Workwear over the phone or via email?

Yes you can! Just call our toll free number 1300 29 29 30 or email us on sales@lodworkwear.com.au and a Customer Service Team Member will be able to assist you.

  1. How much does shipping cost?

Shipping is free for all orders over $75, anywhere in Australia and just a low $11.95 for orders under $75.

  1. How long will it take for my order to arrive?

If your item is in stock (check details on product to check delivery timeframe) and ordered prior to 1pm Monday – Friday AEST it will be shipped that day and arrive within 1 – 3 working days.

If your item is not in stock please check the delivery timeframe on the item, maximum timeframe for dispatch is 10 working days.

  1. Can I track my order?

Yes! When your order is shipped from our warehouse you will receive an email with a tracking number and a link with which courier your order has been shipped with.

  1. Do all deliveries require a signature?

Deliveries going to a business will require a signature.

For deliveries being sent to residential addresses an Authority to Leave (ATL) will be placed on the item so the courier will leave it at your door if no one is home. If the courier does not feel it is safe to leave the parcel at your door (ie: if you live on a busy road) then they will leave a calling card or deliver to your local post office.

  1. Do you deliver to international addresses?

Sorry no we don’t.

  1. I’m not sure what size to order?

All apparel and footwear pages have a size chart to help you chose the right size.

Note all footwear is listed in UK/AUS sizing unless stated otherwise

It can be hard working out the right size as it can vary from brand to brand so if you need assistance please call or email us and one of our friendly team will be able to help you work out the size you need.

  1. What do I do if the item I want is out of stock or not available?

Although we try to have a stock level that will keep up with demand, some highly popular or unique items may not be in stock from time to time.  Please call or email us and we will do all we can to get your item in stock or offer you an alternative where possible.

  1. Can I return my order if I change my mind?

We make returns easy! You can return your purchase for an exchange or a full refund within 30 days of purchase. The only condition is your purchase must be unused, in original condition with all tags attached and returned in the original packaging.

To return your purchase, please contact us via phone or email and we will organize to collect the item/s from you for free and exchange or refund the item/s.

  1. How can I pay for my order?

We accept Visa, Mastercard, Paypal & AMEX Only.

  1. Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment.

Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards.

When purchasing from LOD Workwear your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

Because credit card information has been encrypted, it is completely invisible; even to our customer service team.

  1. My credit card details are not being accepted. What could be wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team on 1300 29 29 30.

  1. My computer froze whilst it was processing the payment. How can I tell if my order when through?

All successfully placed orders will receive a confirmation email after the order has been placed via email. If you do not receive this please contact our Customer Service Team on 1300 29 29 30.

  1. What if the item I received is not what I ordered?

If you have received an item different to the one you ordered, please contact our Customer Service team on 1300 29 29 30 to rectify the issue.

  1. Can I exchange an item?

You can! If you would like to exchange your item, please contact Customer Service on 1300 29 29 30 to arrange.

  1. What do I do if the item I receive if faulty?

If you think your product has a defect, please contact Customer Service as soon as possible to notify us of the defect.  

Once we receive your returned product, we will assess it and may also consult with the supplier and manufacturer.

If the product is found to be faulty you will receive a full refund.

This may take longer than 7-10 days as a third party may be involved in the assessment

  1. What is LOD Workwear’s Privacy Policy?

LOD Workwear respects your privacy. Visit out Privacy Policy for more detail.