AUSTRALIA WIDE – FREE SHIPPING FOR ORDERS OVER $99!*
For all orders under $99 we offer $14.95 Flat Rate Shipping.
*For Free shipping on orders over $99 to apply your order total needs to be $99 and above after all applicable discounts and discount codes are applied.
We use Startrack Express Road & Air Freight and Australia Post eParcel Service.
We offer a convenient pick up in-store service here at LOD Workwear. Please place your order online and select which store location you would like to collect the order from. Once your order is ready you will be notified, please wait for your confirmation email/call before heading into the store to pick up your order.
You will receive an email to track your order when it is shipped from our warehouse. Your email will contain a Tracking ID Number and a link so that you can check the delivery status of your order online with StarTrack.
By opting for Authority to Leave, you agree that your parcel can be left in a secure location at the delivery address if unattended. LOD Workwear is not liable for lost, stolen or damaged parcels once delivery has been completed.
Your shipping address can be changed as long as your order has not left the LOD Workwear warehouse. To change your shipping address, please contact our Customer Service Team as soon as possible on 1300 29 29 30 or sales@lodworkwear.com.au. stating your order number and new shipping address.
We do not ship orders on Victorian Public Holidays.
We are not happy unless you are. You can return your purchase for an exchange, full refund or store credit within 14 days of purchase. Your items must be unused, in original condition with all tags attached and returned in the original packaging.
Please note that all products purchased on sale or clearance are considered final sale and cannot be returned, refunded, or exchanged unless found to be faulty.
LOD Workwear
BCP Business Park, 3/200 Boundary Road,
Braeside VIC 3195
LOD Workwear does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.
The shipping cost of your order will not be refunded.
Discounted Items
Please note that all products purchased on sale or clearance are considered final sale and cannot be returned, refunded, or exchanged unless found to be faulty.
Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
We will refund your purchase within 7-10 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.
If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out. We also offer store credit which can be applied to your account. Please let us know this when you call or email.
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund or replacement excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.
For additional information please contact our Customer Service Team on 1300 29 29 30
